Where do you deliver, and is Standard Shipping free?
We deliver within Canada only. Standard Shipping is free throughout all Canadian provinces and territories, without a minimum order value. International delivery is not currently offered.
How long will an order take?
Processing normally takes 1–2 business days. After dispatch, transit is estimated at 4–6 business days, for a normal combined estimate of 5–8 business days. Weekends and applicable public holidays are excluded, and these estimates are not guaranteed arrival dates.
How can I check a shipment or report a delay?
Use any tracking information provided for your shipment, or contact us with your order number. Contact us if a parcel is delayed, appears lost, is marked delivered but cannot be found, or arrives damaged so we can investigate the appropriate next steps.
Can I correct an address or cancel an order?
Contact us promptly. We will check whether processing or dispatch still allows a change. If dispatch has occurred, the return process may apply. Applicable legal cancellation rights are not limited by this answer.
What is the return or exchange period?
Request an eligible return or exchange within 30 days after delivery. For a change-of-mind request, keep the item unused, in original condition and packaging, and retain your order number or proof of purchase.
Do I pay for approved return shipping or a restocking fee?
No. We pay the shipping for approved eligible returns and exchanges through a prepaid label or an equivalent free arrangement, and charge no restocking fee. Contact us first for the approved destination and instructions; do not treat the business contact address as a return warehouse.
When will I receive a refund?
After receiving and reviewing the return, we process an approved refund within 10 business days to the original payment method. Your bank or payment institution may need additional time to display it.
What if an item is defective, damaged, wrong or missing?
Contact us with the order details and an explanation, plus photographs where helpful. We will review the issue and arrange a refund, replacement or another appropriate remedy; your mandatory consumer rights continue to apply.
Which cards and currency are accepted?
The confirmed cards are Visa, Mastercard, Maestro, American Express, JCB, Diners Club and Discover. Checkout payments are in CAD. Review taxes, discounts and the final total before submitting the order. Standard Shipping in Canada is free.
How does payment authorization work?
Authorization and charging are handled by checkout and the payment provider. An issuer may display a temporary authorization. Contact us with a non-sensitive transaction reference if you need help; do not email full card details.
How can I contact the store?
Use support@vuorixj.shop or 6045619865, or the contact form. Our recorded business contact address is 1777 Pembina Hwy, Winnipeg, Manitoba, R3T 2G6, Canada. For complete terms, read our Shipping, Refund, Payment, Privacy and Terms pages.